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Parts Counterperson in Freehold, NJ at BRAM

Date Posted: 3/7/2019

Job Snapshot

Job Description

The Parts Counterperson is responsible for assisting customers and mechanics in finding and ordering appropriate parts for repairs and upgrades to their vehicles. This position is classified as non-exempt from applicable wage and hour laws. Following is a list of certain minimum required duties, responsibilities and qualifications associated with the position, subject to applicable law. This list is not all inclusive and may be amended or supplemented as business needs dictate.

Job Duties and Responsibilities:

  • Responsible for welcoming customers with a warm and sincere greeting
  • Ensures excellent service standards and maintains high customer satisfaction
  • Assists all customers in selecting required parts in a friendly, professional, and efficient manner, provide price quotes and other information
  • Informs customers of companion part requirements and specials to ensure that they are exposed to the full product line
  • Notifies parts manager of out-of-stock parts that need immediate attention
  • Determine availability, create parts requisition, and submit order as required for non-stock parts.
  • It is your responsibility to receive payment from customers and/or obtains credit authorization. Ensuring all cash, credit, charge, purchase order, invoice and tax-exempt sales are processed in accordance with company policies and are accompanied by required documents.
  • Follows company safety procedures and policies
  • Accountable for customer backorder status.
  • Ensures that returns parts are properly tagged for organizational efficiency.
  • Perpetual inventory is to be conducted daily, weekly or as needed (per Manager)
  • NO part is to be left on or around your work area. Parts need to be given proper bin locations physically and in CDK. You will be held accountable for missing parts and inaccurate bin quantities.
  • You are responsible and will be held accountable for any unpaid open invoices and open special order requests under your employee number.
  • Respond in a timely fashion to all parts inquires via email, telephone and ecommerce.
  • Incoming phone calls must be answered within 3 rings, missed calls equate to missed sales. Answer phone calls by following set scripts, procedures and document all required information.
  • Receives and ships parts in accordance with company policies.
  • Deliver parts as requested.
  • You are responsible and will be held accountable for your performance results and achieving monthly objectives
  • Help maintain department cleanliness and professional appearance.
  • Punctuality: adhering to your schedule and allotted break times is essential to department operation.
  • Cell phone use, is to be kept to a minimum. Phones are not to be visible to the customer or technicians. We understand that in case of emergency you may need to use your phone, those calls should be attended to away from your station.

Job Requirements

Job Qualifications:

Subject to applicable law, individuals employed in this position must demonstrate the following qualifications and competencies. This list is not all --inclusive and maybe amended or supplemented as business needs dictate.

  • Individuals employed in this position must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods)
  • Individuals employed in this position must be able lift, lower, push all sizes of boxes up to and in excess of 50 lbs
  • Individuals employed in this position must have excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
  • Individuals employed in this position must have excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
  • Individuals employed in this position must demonstrate sufficient computer literacy
  • Individual employed in this position must possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards