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Tier 2 Onsite Technician #2544 in Brooklyn, NY at BRAM

Date Posted: 4/27/2018

Job Snapshot

Job Description

BRAM Auto Group is one of the largest family owned businesses in the Tri-State area with innovative dealerships throughout NY &NJ!! We provide a culture that is professional, thriving, and offers continuous training to our team members!

At this time we are interviewing for Tier 2 Onsite Technician within our IT Department.

General Responsibilities of the Tier 2 Onsite Technician will include:

  • Providing onsite support for computers, peripherals, and user related questions.

  • Ensuring customer satisfaction driving towards maximized customer service at all times.

  • Adhering to all system process and procedures, including ticket entry, and generating reports on request.

  • Providing user assistance as needed.

  • Documenting all support work on a timely basis within the guidelines of our company's policies.

  • Using remote control tools to provide support to remote locations.

  • Completing special projects as assigned.

Job Requirements

Our ideal candidate:

Education and Experience:

  • Works within a ticketing system

  • Knowledge or Experience with Connectwise is preferred

  • MSP experience.

  • Experience with Windows Operation Systems and Windows Service, as well as Microsoft Applications

  • MUST Live in the Brooklyn & Queens area

  • Superior written and verbal communication skills.

  • Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues.

  • Comfortable working under pressure and meeting deadlines.

  • Own Vehicle is required 

To Apply:
Please submit your resume via the "APPLY NOW" button

Equal Opportunity Employer

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